These general conditions apply, without restriction or reservation, to sales made by the company IC Electric Vehicles Electrics, SL, with address at Ctra. De Granollers to Cardedeu, km 2.2, Les Franqueses del Vallès (08520), registered in the Mercantile Registry of Barcelona, volume 43367, page B426739, to customers who purchase the products offered for sale through the website.
The sales made are distance sales regulated by the Spanish legislation in force in the matter. These general conditions of sale are accessible at all times from the Web page and will prevail over any other document with which they contradict each other, without prejudice to the provisions of the current legislation. The validation of the order by the customer implies the unreserved acceptance of these general conditions of sale. If these general conditions of sale are modified, they will be binding for all purchases made after their publication on the website.
Register as a customer
To place the order it is necessary that the user, before or during the order, register as a customer, for which he will be taken to a page to fill in all the necessary information to open an account if it is the first order , or to identify if you are already an account holder. The information necessary to open an account is: name, surname, billing address, telephone number, e-mail address, username and password.
Products
All products are new, and are presented in their original packaging or seal. The color of all the products can be seen in the product image. Due to the color display on the monitor and depending on the settings there may be color variations with respect to reality. We can not accept changes or returns because the color is not exactly the same as expected. Returns will only be accepted if a product arrives in poor condition due to factory problems or problems with transportation.
Prices
The prices are expressed in EUROS and do not include shipping costs or, where applicable, cash on delivery, unless expressly indicated otherwise in the specific product. The exposed prices may be revised and modified if the conditions require it at any time. The products are available for sale until end of stock.
The products are served according to current rates on the website at the time of order registration. Prices are expressed in euros, taxes included.
Payment methods accepted
o a) Credit or debit card
o b) PayPal
o c) Cash on delivery a) Credit card
You can pay with your card VISA, VISA ELECTRON, Maestro y Master Card.
We guarantee that each of the transactions made is 100% secure. All transactions involving the transmission of personal or banking data are made using a secure environment (payment gateways).
The store uses a server based on the standard security technology SSL (Secure Socked Layer). All information transmitted to us travels encrypted through the network. Likewise, the data on your credit card are not registered in any database but go directly to the POS (Point of Sale of the Bank).
When paying by card you will always be asked for the following information: Name of the cardholder, the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card, offering, in this way, more guarantees about the security of the transaction.
b) Paypal
It allows consumers who have email to send payments online safely, through the existing financial infrastructure of bank accounts and credit cards in real time.
c) Cash on delivery
At the customer's choice, the shipment can be made on delivery in the Peninsula (Spain). The payment will be made in cash at the time of delivery of the order through the transport company.
Important: If the order, once confirmed and sent, is not accepted by the client, the latter must take care of the expenses incurred. You will receive an invoice or proof of purchase by mail and / or email. All false orders, or attempts of fraud, will be reported to the competent authorities. All the information necessary to collaborate with the investigation will be provided.
Shipping methods and delivery times
The cost of shipping is completely free as long as the purchase has been made through the website.
The shipping methods depend on the destination as well as the delivery time: Spain Peninsula and Balearic Islands
PApproximate delivery tie of 24/48 hours from the confirmation or payment of the order. Canary Islands, Ceuta, Melilla and Andorra
The shipment is made through the State Postal and Telegraph Company or through a Carrier, and will be delivered within 3 to 5 days.
Portugal
The shipment is made through Carrier within 3 to 5 days. International Shipping and EU. The following conditions will apply: The delivery time will depend on the Carrier.
Warranty
The guarantees of the products are those established by the manufacturers. In case of failure you must contact us through the contact section of our website so that we have proof of the defective product, authorize its return and tell you the steps to follow.
In general and unless otherwise indicated, the guarantee for the case of sale of defective products is 2 years, according to the conditions set out in Royal Legislative Decree 1/2007 approving the Consolidated Text of the Law for the Defense of Consumers and Users and 1 year in case of sale of defective batteries.
For this guarantee to operate, it is necessary that the product presents a defect of origin and that the customer keeps the invoice for the purchase of the product.
The warranty only covers defects of origin, in accordance with current legislation.
That is to say, the deterioration of the product due to its habitual use is excluded, as well as the breakage or wear due to improper use, which in any case will be the responsibility of the customer.
Returns and product changes; Right of withdrawal
Incorrect product: If the product delivered does not match the one requested in the order, you must notify us immediately. Contact us through the contact section of our website and we will process your incident as soon as possible.
Even so, the Client has the right to rescind / cancel the contract, without indicating the reasons, within a period of 14 calendar days from the receipt (rescission / withdrawal period) as long as they keep their original packaging intact, unused, without scratches or packaging broken or damaged and including all the documentation that accompanies the product as well as its accessories. The withdrawal period expires after 14 calendar days from the date on which the Customer or a third party (other than the carrier and designated by the Customer) receives the merchandise.
To exercise the right of withdrawal / withdrawal, the Client is obliged to notify the company of its decision to terminate the contract through an explicit declaration (for example, a letter sent by mail, fax or email). In order to respect the termination period, it is sufficient that the Client sends the communication regarding the exercise of the right before the termination period of 14 calendar days ends.
The refund will be made using the same form of payment used by the Client in the initial transaction, unless otherwise expressly agreed; in any case, the Customer will not have to bear any costs as a result of said refund. The reimbursement can be suspended until the merchandise is received or until a proof is received from the consumer that the merchandise has been reshipped, if it is done beforehand. Therefore, the customer must make a proper packaging to ensure transport without damage. Once received and checked by our staff that the product is in the same state in which it was sent, we will proceed to the reimbursement of the amount of the item. If the return of your order is for other reasons that are not: defects of the items, incomplete shipping or incorrect shipping, we will not be responsible for the costs of the return.
In any case, the Client can not exercise the right of withdrawal / withdrawal in the case of sealed merchandise that:
or that have been opened and used after delivery, provided the reason is not a manufacturing defect.
To support the return of a product:
o must be sent in its original packaging;
o it must be in perfect condition;
o without having been used;
o and accompanied by all its accessories and documents.
In the event that the client has fulfilled all the requirements set forth herein, IC Electric Vehicles Electrics, S.L. You agree to reimburse the customer for the price of the returned product within thirty (30) days of receipt of the product in question. The refund can be made by depositing the credit card or bank check. The client is informed that the return costs will be at their expense, under the conditions set out above.
Intellectual property
The content of this website is owned by IC Electric Vehicles Electrics S.L, and is protected by Spanish and international legislation regarding intellectual property.
Any partial or total reproduction is expressly forbidden and could constitute a civil and criminal wrongdoing.
IC Electric Vehicles Electrics S.L owns all the intellectual property rights over the studies, designs, models and prototypes made to provide the customer service that may appear on the web. The client is prohibited from reproducing and exploiting the aforementioned studies, designs, models and prototypes without prior, express and written authorization from IC Electric Vehicles Electrics S.L, who may condition said authorization to obtain an economic compensation.
Litigation
The client is informed that any dispute or litigation that may result in this contract may be resolved in the Spanish Courts and Tribunals corresponding to the domicile of the consumer..
Applicable legislation
The applicable legislation will be the one in force in Spain or in its absence in the European Union.
Personal data protection:
Will be subject to the provisions of the Legal Notice section
Contact
You can contact us from the Contact section